How it works the Useful Contacts tile?
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
SAP Successfactors Onboarding 1.0
The information for Useful contacts tile is retrieved from two Onboarding Objects. These objects are called OnboardingCandidateInfo and OnboardingProcess.
This tile will show up the persons that were listed as Manager in the OCI object and also the persons that were included in the New Hire Activities (OnboardingProcess) in Onboarding.
As you can see in the below screenshot, we have an indication from where each contact is coming from. In case you need to change one of these contacts, an update will be required in the NHA in Onboarding or in the OCI object.
In case the Onboarding was already completed, you can apply these changes in Manage Data > OnboardingCandidateInfo or Manage Data > OnboardingProcess (you need to update the section for buddyActivity or recommendedPerson).
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