SAP Knowledge Base Article - Preview

2971034 - Adding Subaccount in SAP Cloud Connector Fails with Error 417 "An authorization problem occurred when downloading the configuration"

Symptom

In SAP Cloud Connector, when you try to add the subaccount associated with your SAP Analytics Cloud (SAC) tenant, you receive the following error message:

  • 417 An authorization problem occurred when downloading the configuration. Check the spelling of the subaccount name, user, and password. See ''Log And Trace Files'' and in particular ljs_trace.log for details. Consult SAP note 2461997 for possible remedies.

20200918_143425.png

In the Cloud Connector trace log "ljs_trace.log", the following error is recorded:

2020-09-18 14:34:18,148 +0800#ERROR#com.sap.scc.ui#http-bio-8443-exec-4#          #SCC handshake failed: 401 — Unauthorized
com.sap.scc.servlets.SccHandshakeException: SCC handshake failed: 401 — Unauthorized
    at com.sap.scc.cert.HttpCertificateManagementService.processRequest(HttpCertificateManagementService.java:140)
    at com.sap.scc.cert.HttpCertificateManagementService.executePostRequest(HttpCertificateManagementService.java:118)
    at com.sap.scc.cert.HttpCertificateManagementService.signCertificateForSCC(HttpCertificateManagementService.java:78)
    at com.sap.scc.ui.SubaccountControl.applyConfig(SubaccountControl.java:149)
    at com.sap.scc.ui.SubaccountControl.createSubaccount(SubaccountControl.java:102)
    at com.sap.scc.servlets.ConfigurationServlet.addAccount(ConfigurationServlet.java:1410)
    at com.sap.scc.servlets.ConfigurationServlet.dispatch(ConfigurationServlet.java:183)
    at com.sap.scc.servlets.ServletUtilities.service(ServletUtilities.java:42)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:848)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
    at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
    at com.sap.scc.ui.rt.UTF8Filter.doFilter(UTF8Filter.java:23)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
    at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:219)
    at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:110)
    at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:604)
    at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:165)
    at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:104)
    at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:1025)
    at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)
    at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:452)
    at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1201)
    at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:654)
    at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:319)
    at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
    at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
    at java.lang.Thread.run(Thread.java:836)


Read more...

Environment

SAP Analytics Cloud (on AliCloud CN40 landscape)

SAP Cloud Connector

Product

SAP Analytics Cloud 1.0 ; SAP Cloud Platform Connectivity 2.0

Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Cloud, Connector, sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC, scp, account, link, SAP Cloud Platform, alicloud, alibaba cloud, greater, china, gcn, gcr, alicloud, alibaba, cloud, cn40, cloud foundry, cf-cn40, cloud connector, scc, sub, account, 417, error, issue, failed, credentials, cannot, can't, unable, not working, import, upload, data, , KBA , LOD-ANA-AQU , Import Data Connections (Acquiring Data) , BC-MID-SCC , SAP Cloud Connector On-Demand/On-Premise Connectivity , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.