Symptom
In SAP Cloud Connector, when you try to add the subaccount associated with your SAP Analytics Cloud (SAC) tenant, you receive the following error message:
- 417 An authorization problem occurred when downloading the configuration. Check the spelling of the subaccount name, user, and password. See ''Log And Trace Files'' and in particular ljs_trace.log for details. Consult SAP note 2461997 for possible remedies.
In the Cloud Connector trace log "ljs_trace.log", the following error is recorded:
2020-09-18 14:34:18,148 +0800#ERROR#com.sap.scc.ui#http-bio-8443-exec-4# #SCC handshake failed: 401 — Unauthorized
com.sap.scc.servlets.SccHandshakeException: SCC handshake failed: 401 — Unauthorized
at com.sap.scc.cert.HttpCertificateManagementService.processRequest(HttpCertificateManagementService.java:140)
at com.sap.scc.cert.HttpCertificateManagementService.executePostRequest(HttpCertificateManagementService.java:118)
at com.sap.scc.cert.HttpCertificateManagementService.signCertificateForSCC(HttpCertificateManagementService.java:78)
at com.sap.scc.ui.SubaccountControl.applyConfig(SubaccountControl.java:149)
at com.sap.scc.ui.SubaccountControl.createSubaccount(SubaccountControl.java:102)
at com.sap.scc.servlets.ConfigurationServlet.addAccount(ConfigurationServlet.java:1410)
at com.sap.scc.servlets.ConfigurationServlet.dispatch(ConfigurationServlet.java:183)
at com.sap.scc.servlets.ServletUtilities.service(ServletUtilities.java:42)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:848)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at com.sap.scc.ui.rt.UTF8Filter.doFilter(UTF8Filter.java:23)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:219)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:110)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:604)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:165)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:104)
at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:1025)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:452)
at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1201)
at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:654)
at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:319)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:836)
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Environment
SAP Analytics Cloud (on AliCloud CN40 landscape)
SAP Cloud Connector
Product
Keywords
SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Cloud, Connector, sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC, scp, account, link, SAP Cloud Platform, alicloud, alibaba cloud, greater, china, gcn, gcr, alicloud, alibaba, cloud, cn40, cloud foundry, cf-cn40, cloud connector, scc, sub, account, 417, error, issue, failed, credentials, cannot, can't, unable, not working, import, upload, data, , KBA , LOD-ANA-AQU , Import Data Connections (Acquiring Data) , BC-MID-SCC , SAP Cloud Connector On-Demand/On-Premise Connectivity , Problem
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