Your S-User or “Technical Communcation User” for the automated data exchange between your system and SAP is locked. After unlocking this particular user, it gets locked again even though the password specified for this http communication channel is correct.
New SAP Support Backbone connection
user not authorized, SAP-SUPPORT_PORTAL, SNOTE, REFRESH_ADMIN_DATA_FROM_SUPPORT, SM:LMDB GENERIC UPLOAD, SEND_SYSTEM_RELATIONSHIP_TO_SUPP, Service Desk, ITSM, OSS shutdown, SDCCN, EWA, SAPOSS , KBA , SV-SMG-SVC , Administration of Service Connections with Solution Manager , XX-SER-BB-UPD , SAP Backbone Update , XX-SER-SAPSMP-USR , User Administration , How To
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