SAP Knowledge Base Article - Preview

2969093 - Encapsulating page failed in Crystal report

Symptom

  • Crystal reports (2016) based on Stored procedures fail with below errors randomly:

    The viewer could not process an event. Error in File <ReportName>: Encapsulating page failed. [] ---- Error code:0 [CRWEB00000119]

    The viewer could not process an event. Error in File <ReportName>: Failed to load database information. [] ---- Error code:0 [CRWEB00000119]

  • The issue has been observed from only one node
  • The errors do not occur when using the BI Servers from another node via server group


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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.2 SP06 Patch 4
  • Windows Server 2008 R2
  • Web Application Server: SAP Netveawer 7
  • CMS Database: SQL Server 2008
  • Reporting DB : Oracle 12c

Product

SAP BusinessObjects Business Intelligence platform 4.2

Keywords

Crystal Report 2016, Refresh, Intermittent, Error, CRWEB00000119 , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem

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