SAP Knowledge Base Article - Public

2968898 - Unable to Access Command Center - Recruiting Marketing

Symptom

  • I cannot access Command Center to continue the implementation
  • I cannot access Career Site Builder (CSB) because I don't have access to Command Center
  • Unable to access Command Center.

Environment

  • SAP SuccessFactors Recruiting Marketing (RMK)
    • Command Center

Resolution

SAP has temporarily revised the access protocol for RMK Command Center. Until further notice, the Command Center will be accessible only from inside the SAP network.

Access to Career Site Builder (CSB) can be achieved directly from Admin Center.

Requests for configuration changes which cannot be done via CSB can be made through the standard support process, using the component Command Center: LOD-SF-RMK-CC (OnDemand > SuccessFactors > Recruiting Marketing > Command Center).

Concerning Go Live activities specifically, Professional Services will support such requests. Such cases will be forwarded to them and a resource will be assigned to assist in performing cutover tasks.

Please ensure submissions for configuration changes are sufficiently detailed as to allow for efficient processing.

See Also

2600159 - How to grant users access to Career Site Builder from Admin Center

2642863 - Manage Career Site Builder not available under Manage Recruiting - Recruiting Marketing

Keywords

Command Center, Access, Stopped, Unable to Access, Implementation, Go live, Recruiting Marketing, RMK, CC, CSB , KBA , LOD-SF-RMK , Recruiting Marketing , LOD-SF-RMK-CC , Command Center , Problem

Product

SAP SuccessFactors Recruiting all versions