SAP Knowledge Base Article - Public

2968750 - Jobs not Posted in Career Site (Sept 7-11) - Environment Issue - Recruiting Marketing

Symptom

When I try to post a job from RCM to RMK the job doesn't appear in RMK site.

Environment

SAP SuccessFactors Recruiting Marketing (RMK)

Cause

Environment issue in the datacenter preventing the RMK application to process job postings.

Resolution

Operations team solved an environment issue in some datacenter that host RMK sites that started to happen on September 7th where the jobs posted to RMK were not showing up in the RMK site.

It's expected that there'll be some delay to see the jobs available in RMK site since it's required that the application will process the jobs posted from the ATS to RMK for all customers in such DCs. This will happen for jobs that were posted during this period where we had an environment issue. 

For new jobs posted after the resolution, you should see the jobs posted in RMK after a few minutes.

Please wait 24 hours before open a ticket to support in case you still don't see the jobs that you have posted to RMK. Make sure to investigate first if the issue is not caused by something else as described in other KBAs related to this subject.

If the issue persists please raise a ticket to support.

Keywords

Job Not Posted, Unable to Post a Job, Sync Not Working, RMK, Site, Issue, DC12, Rackspace, DC19, DC44, DC40, Recruiting Marketing , KBA , LOD-SF-RMK-INT , Integrations with RCM, Job Posting, CAS , Problem

Product

SAP SuccessFactors Recruiting 2005