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2968645 - On startup ASE reports SySAM error "Invalid host" when SySAM utilities provide correct hostid - SAP ASE 15.7

Symptom

  • ASE fails to start or starts in 'grace mode' due to incorrect hostid:

SySAM: Checked out graced license for 1 ASE_CORE (2019.0814) will expire Fri 09 Oct 2020 02:13:51 PM CEST.
SySAM: Failed to obtain license(s) for ASE_CORE feature from license file(s) or server(s).
SySAM: Invalid host. The hostid of this system does not match the hostid specified in the license file. Unserved licenses can only be used on the host for which the license was generated. If the license is intended for use on this machine then you need to check-in the license and regenerate it using the host id for this machine.

SYSAM: The hostid of this system does not match the hostid
SySAM: specified in the license file.
SySAM: License feature name: ASE_CORE
SySAM: License hostid: aabbcc112233

  • The SySAM utilities cpuinfo or 'lmutil lmhostid' provide an expected hostid:

cpuinfo: Hostid = aabbcc112233  ... (more hostids may be reported)
License hostid: aabbcc112233  ...

  • The hostid is used in the license file:

# License for aabbcc112233 my_ase_hostname
...
VENDOR_STRING=PE=EE;LT=CP HOSTID=aabbcc112233 \


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Environment

  • SAP Adaptive Server Enterprise (ASE) 15.7

Product

SAP Adaptive Server Enterprise 15.7

Keywords

"invalid hostid" , KBA , BC-SYB-ASE , Sybase ASE Database Platform (non Business Suite) , Bug Filed

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