SAP Knowledge Base Article - Public

2968025 - Internal Server Error in Custom Data Collection - Onboarding


Internal server error presented when onboardee clicks on Complete Additional Onboarding Tasks tile


SAP SuccessFactors Onboarding 2.0

Reproducing the Issue

  1. Log in as onboardee
  2. Click tile Complete Additional Onboarding Tasks 
  3. Internal server error presented


  • Value for configItemLocalizedTitle is blank
  • fingerprint=57a7801b360eabbbd29cffd55f3d45327cbddf98


  1. Navigate to Manage Configuration UI
  2. Search the name of your object for example cust_uniform 
  3. Click Edit Properties
  4. Enter value for the field 'Title Type User Defined' 
  5. This field should not be blank


Internal Server Error, configItemLocalizedTitle, 57a7801b360eabbbd29cffd55f3d45327cbddf98, Complete Additional Onboarding Tasks, Additional data collection , KBA , LOD-SF-OBX-CDC , Custom Data Collection , Problem


SAP SuccessFactors Onboarding all versions