SAP Knowledge Base Article - Public

2968025 - Internal Server Error in Custom Data Collection

Symptom

  • Internal server error presented when onboardee clicks on Complete Additional Onboarding Tasks tile

Environment

SAP SuccessFactors Onboarding 2.0

Reproducing the Issue

  1. Log in as onboardee
  2. Click tile Complete Additional Onboarding Tasks 
  3. Internal server error presented

Cause

  • Value for configItemLocalizedTitle is blank
  • fingerprint=57a7801b360eabbbd29cffd55f3d45327cbddf98

Resolution

  1. Navigate to Manage Configuration UI
  2. Search the name of your object for example cust_uniform 
  3. Click Edit Properties
  4. Enter value for the field 'Title Type User Defined' 
  5. This field should not be blank

Keywords

Internal Server Error, configItemLocalizedTitle, 57a7801b360eabbbd29cffd55f3d45327cbddf98, Complete Additional Onboarding Tasks, Additional data collection , KBA , LOD-SF-OBX-CDC , Custom Data Collection , Problem

Product

SAP SuccessFactors Onboarding 1911 ; SAP SuccessFactors Onboarding 2005