SAP Knowledge Base Article - Preview

2967579 - Inbox items are missing in Agent inbox when using Accelerated Inbox Search or Predefined Inbox Tables Search

Symptom

  • Users are not able to inbox items of a specific transaction type or work items in Agent Inbox


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Environment

  • SAP enhancement package for SAP CRM 
  • Agent Inbox search using
    • Accelerated Inbox Search
    • Predefined Inbox Tables Search

Product

SAP enhancement package 1 for SAP CRM 7.0 ; SAP enhancement package 2 for SAP CRM 7.0 ; SAP enhancement package 3 for SAP CRM 7.0 ; SAP enhancement package 4 for SAP CRM 7.0

Keywords

KBA , CRM-IC-UNI , Agent Inbox , Problem

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