SAP Knowledge Base Article - Public

2966843 - Error "Sorry, we couldn't access the datasource. Please contact your administrator" in received PDF file when schedule publication based on live connection in SAP Analytics Cloud (SAC)

Symptom

Error "Sorry, we couldn't access the datasource. Please contact your administrator" in received PDF file when schedule publication based on live connection in SAP Analytics Cloud (SAC).

Environment

SAP Analytics Cloud (Enterprise) 2020.14.11

Reproducing the Issue

  1. Open the story and click Schedule Publication.
  2. Add recipient.
  3. When publication arrives to mailbox, the structure of the story is visible, but datapoints are missing and replaced with error message:"Sorry, we couldn't access the datasource. Please contact your administrator".
    Though story export to PDF works fine.

Cause

This issue is currently under investigation by development.

Resolution

This issue is currently under investigation by development.

See Also

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Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Data,,Unable, Access, Connection, Sac, Connector, Live,BW, Story,Failed, Using, sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC, sap analyst cloud, connected, failure,PDF, schedule. scheduled, data missing, Sorry, we couldn't access the datasource. Please contact your administrator, datasource, live connection, publishing , KBA , LOD-ANA-SCH , SAC Story Scheduling and Publication , Problem

Product

SAP Analytics Cloud 1.0