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You have created a workflow rule to be triggered when following example conditions are met:
- a ticket is assigned to team ABC (ABC represents the team ID),
- or team DEF (DEF represents the team ID),
- and Status is XYZ (XYZ represents the ticket Status).
However, for tickets where the team is ABC but status is ZZZ (ZZZ represents the ticket status), workflow is still triggered.
Note: the above serves as example scenario, it applies to other conditions structured in such a way as well.
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workflow, scheduled, executed, ticket, status, conditions, not met , KBA , LOD-CRM-WKF , Workflow , Problem
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