SAP Knowledge Base Article - Preview

2966664 - Workflow Executed Without AND Conditions Being Met

Symptom

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

You have created a workflow rule to be triggered when following example conditions are met:

  • a ticket is assigned to team ABC (ABC represents the team ID),
  • or team DEF (DEF represents the team ID),
  • and Status is XYZ (XYZ represents the ticket Status).

However, for tickets where the team is ABC but status is ZZZ (ZZZ represents the ticket status), workflow is still triggered.

Workflow_conditions.jpg

Note: the above serves as example scenario, it applies to other conditions structured in such a way as well.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications 2008

Keywords

workflow, scheduled, executed, ticket, status, conditions, not met , KBA , LOD-CRM-WKF , Workflow , Problem

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