You have merged the Change Project from test tenant to Production tenant. After merge, you find that the activities Item Processing Determination in the object Tickets for Customer Support have not updated in production tenant.
Cloud For Customer
Reproducing the Issue
After the Merge has been completed:
Go to Business Configuration ( In production tenant)
- Select activity Tickets for Customer Support and open
- Select Item Processing Determination
You find that In Production tenant the above mentioned activity list has not been updated after merge.
Most of the activities in the activity list of a solution profile are Finetuning Activities. The changes are part of the change project and will be merged with production. In this case the activity Maintain Item Processing Determination is only a link to a tool outside the solution profile (change project). With this tool the customer maintains the values directly in the runtime of the test tenant and not in the change project. Therefore, these changes are not copied to the production tenant.
As these values are maintained directly in the runtime the customer has to maintain it after the merge again directly in the runtime of the production tenant.
As the activity Maintain Item Processing Determination is only a link to a tool outside the solution profile (change project). Hence it does not get updated after merge. This is expected system behaviour.
Item Processing Determination, Tickets for Customer Support , Project Merge, Activity not updated , KBA , AP-RC-BCT , Business Config. Tools (SAP Business ByDesign , Problem