SAP Knowledge Base Article - Preview

2965870 - Scheduled reports get stuck in pending and no jobs actually running or active at that time

Symptom

  • Web Intelligence (webi) reports are failing to refresh and schedule intermittently with the error message: An internal error occurred while calling 'processDPCommandsEx' API. (Error: ERR_WIS_30270)
  • This issue is not specific to one report or workflow, the problem occurs intermittently
  • Stack traces show the following:
    @00000000017DEECB from C:\Program Files\IBM\SQLLIB\BIN\DB2CLIO.DLL
    @00000000002BECA9 from C:\PROGRA~1\IBM\SQLLIB\BIN\DB2APP64.dll
    @00000000002C72C2 from C:\PROGRA~1\IBM\SQLLIB\BIN\DB2APP64.dll
    @00000000002A7AFA from C:\PROGRA~1\IBM\SQLLIB\BIN\DB2APP64.dll
    @00000000002F3BDD from C:\PROGRA~1\IBM\SQLLIB\BIN\DB2APP64.dll
    @00000000004E623B from C:\PROGRA~1\IBM\SQLLIB\BIN\DB2APP64.dll
    @00000000003F4CD0 from C:\PROGRA~1\IBM\SQLLIB\BIN\DB2APP64.dll
    @00000000003F3A20 from C:\PROGRA~1\IBM\SQLLIB\BIN\DB2APP64.dll
    @0000000063C96575 from E:\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\dataAccess\connectionServer\drivers\lib64\dbd_wdb2cli.dll
    @0000000063C7B99A from E:\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\dataAccess\connectionServer\drivers\lib64\dbd_wdb2cli.dll
    @0000000063C7B8C2 from E:\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\dataAccess\connectionServer\drivers\lib64\dbd_wdb2cli.dll


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Environment

  • SAP BusinessObjects Business Intelligence Platform (BI) 4.2 Service Pack 05 Patch 06
  • Windows Server 2016
  • Reporting Database:
    1. SQL Server 2019 - SQL Drivers: SQL Server (10.00.14393.00) and SQL Server 10 (2007.100.1600.22)
    2. IBM DB2 drivers: IBM DB2 ODBC Driver – DB2COPY1 (9.01.400.359)

Product

SAP BusinessObjects Business Intelligence platform 4.2

Keywords

DB2, Webi, Error: ERR_WIS_30270, Refesh, Schedule, Intermittent , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem

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