SAP Knowledge Base Article - Public

2965763 - Error PrintQueueWebService3

Symptom

You are getting PrintQueueWebService3 errors in the Webservice Message Monitoring.

Environment

  • SAP Business By Design
  • SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Application and user management work centre.
  2. Go to the Web Service Message Monitoring view (in C4C, go to the Administration work centre > General Settings view).
  3. Use the extended search and search for Application Error.

Here you see many of the errors as shown in the screenshot below:

error.png

Cause

If you are using a PDI Solution (Partner Solution) SAP Provides an API which does not send a response therefore the documents are successfully printed but as you see the status does not change to successful nor you see the output medium such is the name of the printer i.e.

Print Queue Status with Partner Solution:

Printerqueue Status with PDI.png

Print Queue Status SAP Standard:

Printerqueuestatusstandard.png

Resolution

As of now you can ignore those messages. It requires a huge change which we will provide in one of the future releases.

Keywords

Webservice, Printer queue Error, Web Service Monitoring , KBA , error printqueuewebservice3 , printer queue error , printqueuewebservice3 , web service monitoring , webservice , AP-RC-OUT , Output Management , Known Error

Product

SAP Business ByDesign all versions ; SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions