SAP Knowledge Base Article - Public

2965298 - Purchase Order E-Mail Notification not Triggered to Purchase Order Approver

Symptom

Buyer responsible has sent the purchase order for approval however the approver does not receive any E-Mail notifications in his/her Inbox.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to the Purchase Requests and Orders work center
  2. Go to the Purchase Orders view 
  3. Select the relevant Purchase order ID and select Order
  4. It will go for an Approval to purchase order approver however no E-Mail notifications created for the same

Cause

In the E-Mail and Fax Settings activity you have defined as Send all e-mails to this address with Particular E-Mail ID.

Resolution

  1. You can follow the below steps to fix the issue;
  2. Go to the Business Configuration work center
  3. Go to the Implementation Projects view
  4. Select Open Activity List
  5. Select the activity - E-Mail and Fax Settings
  6. Under the secion E-Mail and Fax Delivery in a Non-Productive System, select Send all e-mails to business partners
  7. Select Save and Close

Keywords

Purchase order E-Mail notification; PO E-Mail notification; E-Mail and Fax Settings; PO approver not received any notifications , KBA , AP-POP-PO , Purchase Order , Problem

Product

SAP Business ByDesign 2008 ; SAP Business ByDesign 2011