SAP Knowledge Base Article - Public

2965253 - Slow loading times when logging into SAP Analytics Cloud (SAC) & SAP Digital Boardroom

Symptom

When logging into SAP Analytics Cloud, the homepage can take over 20 seconds to load

  • Long log-in time
  • Slow loading speeds when logging into SAP Analytics Cloud

Environment

  • SAP Analytics Cloud (Enterprise) 2020.14.11
  • EU10 Landscape

Reproducing the Issue

  1.  Open Google Chrome browser
  2. Navigate to SAP Analytics Cloud Tenant URL
  3. Observe that the Homescreen / Homepage takes over 20 seconds to load

Cause

The Development team are aware of this issue affecting the EU10 landscape and are actively working towards a resolution. Please keep an eye on any updates to this KBA as more information becomes available to us.

Resolution

The Development team are aware of this issue affecting the EU10 landscape and are actively working towards a resolution. Please keep an eye on any updates to this KBA as more information becomes available to us.

See Also

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Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Connector, Live, Acquisition, Up, Set, setup, Model, BW, Connect, Story, Tenant, Import, Failed, Using, Working, SAML, SSO, sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC, sap analyst cloud, connected, failure, stopped , KBA , very long logon times to sac , LOD-ANA-ADM , SAC Administration , Problem

Product

SAP Analytics Cloud 1.0