SAP Knowledge Base Article - Public

2964997 - Number of opportunities does not match the number in PDF file.

Symptom

You notice that the number of opportunities in PDF file is less than the one in the opportunity facet.

Environment

SAP Sales Cloud

Reproducing the Issue

  1. Go to the customer work center.
  2. Go to the account view.
  3. Search for account XYZ (XYZ represents the id of the account).
  4. Move to opportunity facet.

You can see the total of the opportunity is XYZ (XYZ represents the number of opportunities).

Now:

Click the button Action and choose  Summary then  open the PDF and check the opportunities number.  You can see the number is less than the one is shown in the opportunity facet.

Cause

All SADL based document lists are limited to 50 rows. Having hundreds or more of documents at one account  cannot be printed and could cause performances issues.

Resolution

This is the system behavior.

Keywords

Account, Opportunities, Document, Print, PDF, Summary , KBA , LOD-LE-BP-BP , Business Partner , LOD-CRM-OPP , Opportunity Management , Problem

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions