SAP Knowledge Base Article - Public

2964765 - Address Information of Candidates is not sent from RCM to ONB - Onboarding 2.0

Symptom

You have multiple variants mapped for address information in recruit-to-hire data mapping, however, only the information related to the addressType 'Home' is showing up in New Hire Data Review / Personal Data Collection.

Environment

SAP Successfactors Onboarding 2.0

Reproducing the Issue

  1. Map multiple variants for homeAdress in Recruit-to-Hire;
  2. Initiate Onboarding for a new candidate who has multiple values for homeAddress;
  3. In the New Hire Data Review, you'll find only the information related to the 'home' variant for homeAddress.

Cause

This is currently a know issue that's being reviewed by Onboarding engineering team.

Resolution

The workaround at this moment is to fill out the address information again in New Hire Data Review / Personal Data Colletion. 

Engineering is targetting a patch for this issue on Sempteber 11 (subject to be changed).

Keywords

homeAddress, multiple, variants, integration, rcm, onb, 2.0, home, addressType , KBA , LOD-SF-OBX , Onboarding 2.0 , LOD-SF-OBX-RCM , Integration RCM , Problem

Product

SAP SuccessFactors Onboarding