SAP Knowledge Base Article - Public

2964664 - Search by candidate name or job title doesn't work in Agency portal - Recruiting Management

Symptom

The job title search and the candidate name search in Agency portal does not work if the keywords are non-English characters, such as Russian, Hindi, Chinese ,etc which have a script different from English.

Environment

  • SAP SuccessFactors Recruiting Management
  • Recruitment Agency Access is enabled

Reproducing the Issue

Internet Explorer

  1. Login to agency portal
  2. Go to Job Listing
  3. Search job title by non-English characters (Russian, Hindi, Chinese ,etc)
  4. No result is returned

Google Chrome

  1. Change browser language to Russian, Hindi, Chinese ,etc
  2. Login to agency portal
  3. Go to Job Listing
  4. Search job title by non-English characters (Russian, Hindi, Chinese ,etc)
  5. No result is returned

Cause

This issue happened because an extra level of encoding happened at a browser level when the language had a script apart from English.

Resolution

 - Permanent solution

As part of the fix, we force the encoding to UTF-8. This ensures that the extra encoding doesn't take place. 

The fix has been scheduled in 2H 2020 release (b2011).

 - Woraround

When using Google Chrome, if the browser language is English, it is possible to search job title or search candidate by non-English characters.

See Also

KB article 2521176 - 2020 Release Schedule - SuccessFactors - Product Updates

Keywords

RCM-82510, agency portal, search job requisition, search candidate, job title, job listings, candidates, agency 2.0 , KBA , LOD-SF-RCM-POR , Career and Agency Portals , Known Error

Product

SAP SuccessFactors Recruiting all versions