SAP Knowledge Base Article - Public

2964383 - MDF Field label name Change Doesn't Sync to Employee Profile Header after HRIS Sync (real time or Incremental Sync job)

Symptom

  •  MDF Field Change Doesn't Sync to  Employee Profile  Header
  • Updated the department name say from d1 to d2 and the latest change (d2) is being reflected in EC related portlets but not in EP or the header information.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental

Environment

Employee Central - Hris Sync

Reproducing the Issue

  • Go to manage data or position org chart
  • Select department
  • Example: Employee Central Department
  • Change department name: 1Employee Central Department
  • Save

Result:

  • In EC: In Job infos: new department display In UI
  • New: 1Employee Central Department

Check EP or Header:

  • Result: new department did not display (Employee Central Department)
  • Still showing (old  department name):Employee Central Department)

Cause

This is a known design gap and is working as expected.

Resolution

This is a known design gap and is working as expected.

HRIS Sync (real time or Incremental Sync job) only happens when there is a change in the Job Info (Employment Information) record.

In this case, the Department FO got changed from d1 to d2, but the Job Info (orgFieldsList) record is still the same with the old updated timestamp.

When the incremental sync job runs, it doesn't pull the record to sync EP as there is no change in the respective Job Info (orgFieldsList) record for the user.

In order to fix this concern, customer has to update the Job Info (orgFieldsList) record for the user where the real time sync immediately updates the data or the other option is to run a Full HRIS Sync job.

NOTE: As a customer, you don't have access to Provisioning. To complete tasks in Provisioning (Run a Full HRIS Sync job), contact your implementation partner.

If you're no longer working with an implementation partner, contact SAP Cloud Support.

See Also

KBA: 2080801 - How to update Foundation Objects, and the respective Employee Data - Employee Central 

Keywords

INC0079348, Hris Sync, Header, MDF, EP, EC, real time or Incremental Sync job , KBA , LOD-SF-EC-HRS , HRIS Sync , LOD-SF-EC , Employee Central , Problem

Product

SAP SuccessFactors HXM Core 2005