After an internal user updated contact mail field in the internal candidate profile, internal candidate related emails (e.g job alert, job applied confirmation) is still sent to the previous email address.
SAP SuccessFactors Recruiting Management
Reproducing the Issue
- Go to internal candidate profile (Careers > My Candidate Profile)
- Change the email address in the "email" field
- Create a job alert
- Job alert is still sent to the previous email address
It's an expected behavior. At the current time, all internal candidate related mails will only be sent to the email address which configured in the user data file (UDF).
It does not use the contact mail field in internal candidate profile.
2081237 - Job Alerts in Recruiting with RCM and RMK - Recruiting
job alert, internal mail, UDF, contactEmail, internal candidate, candidate email , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem