SAP Knowledge Base Article - Public

2963987 - New output item cannot be generated automatically for sales order and sales quotation after the sold-to party is being changed - SAP S/4HANA Cloud

Symptom

  • After the sold-to party for a sales order is changed, changes in this order will not trigger the generation of a new output item with output type of ORDER_CONFIRMATION_CHANGE.
  • After the sold-to party for a sales quotation is changed, changes in this quotation will not trigger the generation of a new output item with output type of SALES_QUOTATION_CHANGE.

Environment

SAP S/4HANA Cloud

Cause

In Output Parameter Determination app, within 'Show Rules for: Sales Document' and 'Determination Step: Receiver', the sold-to party AG is maintained as the receiver role for output type ORDER_CONFIRMATION and ORDER_CONFIRMATION_CHANGE.

For the first time a sales order is being created, the receiver ID for AG is saved into the buffer with the original sold-to party. If the AG is ever changed, then the changes afterwards will not trigger the generation of a new output item for it fails for the comparison between current sold-to party and previous one in the buffer. Due to AG is maintained as the determination receiver role, the inconsistency will reject the output item with type of ORDER_CONFIRMATION_CHANGE.

The situation for sales quotation is the same.

Resolution

Don't change the sold-to party for a sales order if AG is determined as the receiver role in Output Parameter Determination app. That's to avoid the inconsisitency with the buffer.

Keywords

ORDER_CONFIRMATION_CHANGE, SALES_QUOTATION_CHANGE, Sales Quotation, Sales Order, Sold-To Party, Buffer, AG, ORDER_CONFIRMATION, SALES_QUOTATION , KBA , CA-GTF-OC , SAP S/4HANA output management , Problem

Product

SAP S/4HANA Cloud all versions