SAP Knowledge Base Article - Public

2963968 - DRTM Employee Profile Purge Deletes Data Retention - SuccessFactors Employee Profile

Symptom

  • Inactive employee's data is still within data retention.
  • Running the DRTM Employee Profile Purge deletes the data even if it's within the retention period.

Environment

  • SAP SuccessFactors HXM Suite
  • SAP SuccessFactors HXM Employee Profile

Reproducing the Issue

CONFIRM RETENTION PERIOD FOR THE TARGET OBJECT

  1. In Admin Center, go to Manage Data.
  2. Select DRTM Employee Profile then the object, e.g. BACKGROUND.
  3. Confirm Country, Time Unit, and Period.

RUN THE DRTM EMPLOYEE PROFILE PURGE

  1. In Admin Center, go to DRTM Employee Profile Purge.
  2. Click Create New Purge Request button.
  3. Select Type: DRTM Employee Profile Purge.
  4. Define criteria and object to purge.
  5. Set approver.
  6. Click Save.
  7. Click Data Retention Management. This will bring you to the list of the purge requests.
  8. Look for the DRTM Employee Profile Purge then click Launch Immediately.

REVIEW PURGE REQUEST STATUS

  1. In Admin Center, go to Purge Request Monitor.
  2. Under Requests Pending Approval, look for DRTM Employee Profile Purge.
  3. Click Download Preview Report and review the status of the purge request.
  4. Open the .zip file. This will contain separate files for each objects.
  5. Review the file.
  6. Notice under the Exclude Reason column: The user is still in data retention period.
  7. Notice under the Process Status column: Excluded.

CONFIRM COMPLETE PURGE REQUEST

  1. In the same window under Purge Request Monitor, click Approved Requests.
  2. Confirm Status is Completed.
  3. Click View result under Actions.
  4. Download Complete Report file.
  5. Review the status of the purge request.

CONFIRM OBJECT DATA HAS BEEN DELETED

  • Go to the target employee's profile.
  • Despite the Retention Period, object data is still deleted.

Resolution

This will be fixed in the second half release, b2011. For the schedule of release for 2020, please see KBA 2521176 - SuccessFactors Releases | Deployment schedule for 2020.

Keywords

DRTM, DRTM Employee Profile, DRTM Employee Profile Purge , KBA , LOD-SF-EP-AUD , Audit Trail , Problem

Product

SAP SuccessFactors HXM Suite 2005