SAP Knowledge Base Article - Preview

2963910 - AI_SDK_SP_AUTO_CLOSE is closing not all incidents --remaining in E0005 user status though report log shows success - SAP Solution Manager

Symptom

  • Unable to close several incidents with AI_SDK_SP_AUTO_CLOSE
  • Report says it set the status, when in reality, it remains at E0005 user status:
    Status of transaction 'Incident  (IT Service Management)'(ZMIN) 8000001907 changed from 'Lösungsvorschlag'(E0005) to 'Geschlosse 


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Environment

SAP Solution Manager

Product

SAP Solution Manager all versions

Keywords

SOLMAN, auto close report, IT Service Management, ITSM , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem

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