SAP Knowledge Base Article - Preview

2963810 - Attachments were not exchanged with SAP in the Send to SAP action

Symptom

  • One or more attachments were not exchanged with SAP during the Send to SAP Action but the incident was really sent to SAP.
  • One or more attachments were not exchanged with SAP during the Send to SAP Action and the incident was not sent to SAP.
  • SAP Support Employees will be not able to see the attachments you just added to this incident. Attachments you sent earlier are not affected.


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Environment

SAP Solution Manager 7.2

Product

SAP Solution Manager 7.2

Keywords

attachment, document store service, size, ITSM, attachments, greater than, 30MB, error, exceeded, maximum size , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem

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