SAP Knowledge Base Article - Preview

2963538 - RAS server crashes when opening a crystal report with a filename longer than 45 characters

Symptom

When using BOE RAS in standalone mode, opening a report with a filename (Report path does not appear to be important) longer than 45 characters causes the RAS server to crash and the SDK throws the error

javax.servlet.ServletException: com.crystaldecisions.sdk.occa.report.lib.ReportSDKServerException: Unable to connect to the server: {0}. --- Connection reset---- Error code:-2147217387 [CRSDK00000039] Error code name:connectServer
org.apache.jasper.runtime.PageContextImpl.handlePageException(PageContextImpl.java:666)
org.apache.jsp.ras2008_005funmanaged_005fviewreport.index_jsp._jspService(index_jsp.java:180)
org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:71)
javax.servlet.http.HttpServlet.service(HttpServlet.java:741)
org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:477)
org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:385)
org.apache.jasper.servlet.JspServlet.service(JspServlet.java:329)
javax.servlet.http.HttpServlet.service(HttpServlet.java:741)
org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:53)

E.g.

Working:
ThisIsALongFileName12345678901234567890123.rpt

Failing:
ThisIsALongFileName123456789012345678901234.rpt


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Environment

  • SAP BusinessObjects Enterprise XI 4.2 SP8 Patch 3

Product

SAP BusinessObjects Business Intelligence platform 4.2

Keywords

RAS crash standalone connectServer fail , KBA , BI-DEV-JAV , BI Software Development Kits (SDKs) - Java , Problem

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