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2963423 - Unexpected disconnection from server (11) Agentry and SAP Mobile Platform 3.0 hosted on Amazon Web Service ( AWS )


  • Customer has Work Manager 6.1 application deployed to SAP MOBILE PLATFORM (SMP 3.0) hosted on Amazon Web Service AWS
  • Suddenly we are encountering communication error(14), unexpected disconnection from server(11 )error when performing sync with application in Eclipse ATE.
  • The URL for connecting the app to SMP is showing "I am here" page.
  • See Picture of Agentry WPF from the Eclipse Environment during connection or transmit:

  • The error in the picture states back to back issue:
    • Failed to connect to server (3)
    • Unexpected disconnection from server (11)
    • Communication error (14)



  • SAP Work Manager 6.1
  • Agentry client WPF v70.10.5.21
  • SAP Mobile Platform SMP


SAP Mobile Platform 3.0 ; SAP Mobile Platform SDK 3.0 ; SAP Work Manager 6.1.0


"Agentry AWS","Agentry SMP Amazon","Agentry Client Amazon Web Services","SAP Work Manager AWS","Agentry SMP AWS","SAP WM Amazon","SAP WM AWS","SAP Mobile Platform 3.0 Amazon","SMP 3.0 Agentry AWS" , KBA , MOB-ONP-AGS , SAP Mobile On Premise Agentry Server , MOB-SYC-SAP , Syclo Mobility for SAP backend , Problem

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