SAP Knowledge Base Article - Preview

2963423 - Unexpected disconnection from server (11) Agentry and SAP Mobile Platform 3.0 hosted on Amazon Web Service ( AWS )

Symptom

  • Customer has Work Manager 6.1 application deployed to SAP MOBILE PLATFORM (SMP 3.0) hosted on Amazon Web Service AWS
  • Suddenly we are encountering communication error(14), unexpected disconnection from server(11 )error when performing sync with application in Eclipse ATE.
  • The URL for connecting the app to SMP is showing "I am here" page.
  • See Picture of Agentry WPF from the Eclipse Environment during connection or transmit:

    error14.png
  • The error in the picture states back to back issue:
    • Failed to connect to server (3)
    • Unexpected disconnection from server (11)
    • Communication error (14)


Read more...

Environment

  • SAP Work Manager 6.1
  • Agentry client WPF v70.10.5.21
  • SAP Mobile Platform SMP 3.0.13.3

Product

SAP Mobile Platform 3.0 ; SAP Mobile Platform SDK 3.0 ; SAP Work Manager 6.1.0

Keywords

"Agentry AWS","Agentry SMP Amazon","Agentry Client Amazon Web Services","SAP Work Manager AWS","Agentry SMP AWS","SAP WM Amazon","SAP WM AWS","SAP Mobile Platform 3.0 Amazon","SMP 3.0 Agentry AWS" , KBA , MOB-ONP-AGS , SAP Mobile On Premise Agentry Server , MOB-SYC-SAP , Syclo Mobility for SAP backend , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.