SAP Knowledge Base Article - Preview

2963372 - Bnumber received by Quality Management Systems like Nice or Verint is incorrect. Original Bnumber is received instead of the last Bnumber

Symptom

  • The BNumber showing Up in QMI is what would be consider the FirstBNumber instead of the last number (Bnumber)
  • This behavior affects Quality Management Systems (QMS) such as Verint or Nice, for example
  • A valid Bnumber is required for accurate recording


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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