SAP Knowledge Base Article - Preview

2963311 - FSM Items Showing Empty Product Description at C4C

Symptom

Items approved in Service Calls (available at Field Service Management) are showing empty Product description within the Tickets (available at Cloud for Customer).


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Environment

SAP Cloud for Customer
SAP Field Service Management

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions ; SAP Field Service Management all versions

Keywords

Item; Material; FSM Replication; FSM Missing Details; C4C FSM Integration Empty; , KBA , LOD-CRM-SRP-CSI , Integration of service ticket with Core systems , How To

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