In a Ticket on clicking value help of Serial Id the fields i.e. Floor, Building and Room are not available.
SAP Cloud for Customer.
Reproducing the Issue
Go to the Installed Base work center.
Go the Registered Product view.
Search and open registered product PQR (where PQR represents the registered product name).
You can see it has field name Building,Floor, Room available .
Go to the Service work center.
Go to the Tickets view.
Search and open ticket LMN (where LMN represent ticket id) .
Go to the Overview facet and under Product section click on the value help of field Serial Id.
You can not see the fields Building, Floor and Room available here.
Currently, we do not have those fields from registered product master data available in ticket screen under serial id's value help.
This is new requirement and needs to be address by customer via Influence Forum.
Building, Floor , Room , KBA , ticket , registered product , serial id , LOD-CRM-SRP , Service Request Processing , LOD-LE-IBA-IPO , Installation Point , Problem