2962870 - Manual restart is not working - Onboarding 2.0

You have tried to manually restart Onboarding for a candidate and now he does not show up in Onboarding Dashboard.

SAP Successfactors Onboarding 2.0

1. Go to Onboarding Dashboard;
2. Open your new hire record;
3. Click in Action;
4. Click in restart Onboarding;
5. The record will disappear from the dashboard;

Currently have know issues in the restart feature. In this article we will list two:

1. For candidates who were created through a 3rd Party ATS system:
   1. The manager-id field was not enabled in your Data Model.
2. In recruit-to-hire you had mappings for the workpermit entity.

Onboarding engineering team is working on the permanent fix for these issues, please find below workarounds for each scenario:

1. For the ATS scenario, you'll need to perform a "cleanup" in BPE. We have a detailed step-by-step on how to resolve this issue in the following article: How to fix manual restart for candidates created through 3rd party ATS systems;
2. For the workpermit issue, at moment the only workaround is to remove the mappings in recruit-to-hire tool. Engineering is targetting a patch for September 11 (subject to be changed). The patch code is PTCH-33518

PTCH-33518, manual, restart, not, working, ats, workpermit, onboarding, 2.0 , KBA , LOD-SF-OBX , Onboarding 2.0 , Problem