SAP Knowledge Base Article - Public

2962689 - [[INTERVIEW_SCHEDULING_INTERVIEWER_NAMES]] token behavior - Recruiting Management

Symptom

[[INTERVIEW_SCHEDULING_INTERVIEWER_NAMES]] token doesn't show interviewer's name with EC name format.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. By default in en_US locale the name format is firstName + middleName + lastName. You have followed KBA 2274066 to set it to firstName + lastName.
  2. Create a recruiting email template, contains [[INTERVIEW_SCHEDULING_INTERVIEWER_NAMES]] token
  3. Create an interview, send the email template to candidate
  4. Candidate receives the mail contains interviewer's name, the name format shows firstName+middleName+lastName instead of firstName + lastName

Resolution

It's a standard system behavior. [[INTERVIEW_SCHEDULING_INTERVIEWER_NAMES]] token will only show the interviewer's name with the default name format, no matter the EC name format is used or not.

e.g.

In en_US locale, the name format shows firstName + middleName + lastName.

In zh_CN locale, the name format shows lastName + firstName.

See Also

2274066 - How to use Name Format functionality in Employee Central 

Keywords

default name format, formal name, interview scheduling, email token , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem

Product

SAP SuccessFactors Recruiting all versions