SAP Knowledge Base Article - Public

2962340 - Changes to Header and Footer Rule Fields Are Not Saved - Recruiting Management

Symptom

While trying to update a field value in the rules section of the header and footer template, the changes are not saved.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Navigate to Manage Job Posting Header and Footer in Admin Center
  2. Try to update a value in one of the fields in the Rules section
  3. Save Changes
  4. Now if you check the template again you will see the changes have not been saved

Cause

This happens when the field has been defined as an mfield on the job requisition template. Only filter fields are supported to update in the rules section of Manage Job Posting Header and Footer. This is a system limitation.

Resolution

You will need to change the affected field definition to a filter field rather than an mfield in order for the system to retain the changes in the job posting header and footer.

There is currently an internal enhancement open to allow the user to save changes to mfields in the headers and footers. Your CSM will be able to track this enhancement on your behalf.

See Also

2727707 - How can we add a new field to the "Rules" section of "Manage Job Posting Header and Footer"?

2850166 - FO/GO fields not showing as Rules on Manage Job Posting Header and Footer

Keywords

Enhancement - RCM-37046 , KBA , LOD-SF-RCM-JOB , Job Postings & Requisitions , Problem

Product

SAP SuccessFactors Recruiting all versions