SAP Knowledge Base Article - Preview

2960017 - Recently created documents (ITSM or ChaRM) are not shown in SM_CRM search results when few or no search criteria values are used.

Symptom

  • Users search SM_CRM for recent documents using no search criteria/a single search criteria value (e.g. Transaction type) and the expected documents are not displayed in the search results, but searching with the Document ID value returns the expected document. 

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

Solution Manager 7.2

Product

SAP Solution Manager 7.2

Keywords

KBA , SV-SMG-SUP , Service Desk / Incident Management , SV-SMG-CM , Change Request Management , Problem

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