SAP Knowledge Base Article - Public

2959861 - [ONB 2.0] Profile Photo Option missing from Start Completing your profile tile in New HIre Home Page

Symptom

When new Hire login to application to Complete PDC, CDC or E-Signature tile, they should see Start Completing your profile tile in Home page. This tile will have 3 sections on it.

Profile Photo
About Me
My Name

Any of the Section is missing from Start Completing your profile tile.

Environment

SAP Successfactors Onboarding 2.0

Reproducing the Issue

  • Login to Application as New hire by resetting the password from Welcome Email
  • Access the Start Completing your profile tile  and Check for the Profile Photo section

Cause

This issue will be caused by 2 reasons.

1) Improper Configuration of Start Completing your profile tile  from Configure People Profile->Geneal Settings page
2) If configured, then RBP permission is missing from OnboardingExternalUser  Role

Resolution

Start Completing Your Profile tile contains 3 sections: Edit Profile Picture, About Me, and My Name.

If you need to disable the whole tile follow below steps:

1) Go to Admin Center->Manage Home Page, then more Start My Profile to not used
2) Go to Admin Center->Manage Home Page->To-Do Settings->Show/Hide To-Do Tiles, make Start Completing Your Profile as No

If you need to disable parts of the sections  from Start Completing Your Profile tile, you can control the permission for the employee from  Configure People Profile->General Settings, unchecked one or several based on your customer needs:

  • Allow employees to edit background image
  • Allow employees to record pronunciation of name
  • Allow employees to record About me video
  • Allow employees to enter introductory text

Also these 3 sections: Edit Profile Picture, About Me, and My Name.should be enabled from Configure Header Fields.

Finally Go to OnboardingExternalUser-> Employee Data-> Employee Profile-> Photo field. This field need View and Edit Permission.

Keywords

Start Completing your profile tile, Profile Photo, New Hire, Home Page, Tile , KBA , LOD-SF-OBX-NF , Notifications Framework , Problem

Product

SAP SuccessFactors Onboarding 2005