SAP Knowledge Base Article - Public

2959747 - Credit memo not supported with new intelligent PDF scanning

Symptom

You notice that credit memo is not created though the PDf has credit memo mentioned in it.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to Supplier invoicing work center
  2. Go to Invoice scnaning view
  3. Upload a PDF
  4. Invoice is created with document type Invoice instead of Credit memo

Cause

We don't support credit memos currently.

Resolution

Kindly use colloboration window scanning or manual scanned invoice  to upload credit memos

Keywords

wrong document type in  invoice, not able to create credit memo,credit memo not recognized , KBA , AP-SIP-SIV , Supplier Invoice , Problem

Product

SAP Business ByDesign 2008