SAP Knowledge Base Article - Public

2959744 - AUTHENTICATION_FAILED error occurs when logging on SAP Analytics Cloud from Analysis Office

Symptom

  • AUTHENTICATION_FAILED error occurs when logging on SAP Analytics Cloud from Analysis Office
  • SAC server rejects AO request to  '/sap/fpa/services/csrf.xsjs' with code 400

Error during logon (AUTHENTICATION_FAILED)
Could not get a valid XCSRF-Token token from the root URL <SAC Tenant URL>; (AUTHENTICATION_FAILED)

Environment

  • SAP Analytics Cloud 2020.14

Reproducing the Issue

  1. Logon SAC from Analysis Office.

Cause

This issue is currently under investigation by Development.

Resolution

This issue is currently under investigation by Development.

See Also


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Keywords

AUTHENTICATION_FAILED, Analysis Office, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics , KBA , LOD-ANA-AUT-SAM , Authentication (SAML, Logon) , Problem

Product

SAP Analytics Cloud 1.0