SAP Knowledge Base Article - Public

2959654 - After Chrome 84 updates behaviors similar to issues after chrome 80 updates are observed in SAP Analytics Cloud (SAC)


The following error or behviors occurs in SAP Analytics Cloud (SAC):

  • "Response to preflight request doesn't pass access control check: No 'Access-Control-Allow-Origin' header is present on the requested resource."
  • "Possible causes: Third-party cookies are blocked, or CORS is not configured correctly. For more information, see our troubleshooting page."

Other behavior are with embedded stories within applications, where when executing stories, authorization is never completed and the pop-up keep popping up.



  • SAP Analytics Cloud (Enterprise) 
  • Google Chrome 84

Reproducing the Issue

  • Open an SAP Analytics Cloud Story embedded within applications eg. within an iFrame.


  • Open an SAP Analytics Cloud Story based on a Live Data Connection eg. BW / HANA


The current Chrome policy blocks this cookie when SAC is embedded in other web applications


A fix has been applied to all landscapes on 21st August 2020.

If the issue persists when you are using a Live Data Connection, please make sure you have applied the necessary resolution steps on your datasource as per the SAP KBA 2890576 - After Google Chrome 80 update, Live Data Connections are no longer working in SAP Analytics Cloud (SAC) & SAP Digital Boardroom

See Also

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SAP Analytics Cloud 1.0