SAP Knowledge Base Article - Public

2959562 - Inactive Internal Candidate Profile Error - Recruiting Management

Symptom

An anonymized and inactive internal candidate is still searchable when using the external email address in the advanced search and when clicking on the candidate profile, it throws an error.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Go to Recruiting
  2. Go to Candidates
  3. Search for candidate XYZ (full name of the candidate) in the general search > the affected candidate does not show up in the results
  4. Use the advanced search > Basic Info > Email Address
  5. Enter the external email address of the candidate
  6. Click on Search
  7. Affected candidate shows up in the results
  8. Click on the name to access the candidate profile
  9. An error occurs > errorId=null, timestamp=null, errorMessage=Cannot read property 'resumeParsingRequired' of null, errorName=TypeError

Resolution

Please submit an incident to Cloud Support and provide the internal reference number COSR-201113.

See Also

2957585 - "Account already exists" message is displayed when creating an account on the external career site

Keywords

Internal candidate, Intern, Inactivated, Anonymized Candidate, errorMessage=Cannot read property 'resumeParsingRequired' of null , KBA , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , Problem

Product

SAP SuccessFactors Recruiting all versions