When you are trying to download Add-In for Microsoft Outlook®, Add-In for IBM Lotus Notes® or CTI Client Adapter, blank screeen is opened
SAP Cloud for Customer
Reproducing the Issue
- Go to Profile in the top right Corner
- Select Download option
- Now try to download below add-ins
- Add-In for Microsoft Outlook®, Add-In for IBM Lotus Notes® or CTI Client Adapter
- Blank screen is opened
You are using a DEMO Tenant. Such tenants are not provided with required license for Downloads inside the tenant and since 1911 the C4C Demo tenants have no license for these three Add-Ins.These Add-Ins cannot be downloaded from Download section in C4C anymore.
You can download these Add-ins from the One Support Launchpad
- Go to https://https://launchpad.support.sap.com
- Select "Download" and type Ex: "COD CTI CLIENT ADAPTER", "C4C_OUTLK_ADDIN_MSI" or "COD_LOTUS_ADDIN"
- Scroll down and find the latest release, then click the link to download
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