You cannot find the candidate when trying to reset password for an External Onboarding User.
SAP SuccessFactors Onboarding
Reproducing the Issue
- Naviagte to "Reset User Passwords" from Admin Center
- Select "External Users from Onboarding and/or Learning (if enabled)"
- Search with First Name or Last Name, but cannot find the candidate
Target population of permission role with "Reset User Passwords" permission doesn't contain External Onboarding Users.
Find the permission role with "Reset User Passwords" permission and add Target population All(External Onboarding User).
Or find the permission role with Target population All(External Onboarding User) and add permission Manage User >> Reset User Passwords.
Reset Password, candidate, log in, External Onboarding User , KBA , LOD-SF-OBX-EML , Notifications , Problem