SAP Knowledge Base Article - Public

2959219 - Cannot reset password for External Onboarding User - Onboarding

Symptom

You cannot find the candidate when trying to reset password for an External Onboarding User.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Naviagte to "Reset User Passwords" from Admin Center
  2. Select "External Users from Onboarding and/or Learning (if enabled)"
  3. Search with First Name or Last Name, but cannot find the candidate

Cause

Target population of permission role with "Reset User Passwords" permission doesn't contain External Onboarding Users.

Resolution

Find the permission role with "Reset User Passwords" permission and add Target population All(External Onboarding User).

Or find the permission role with Target population All(External Onboarding User) and add permission Manage User >> Reset User Passwords.

Keywords

Reset Password, candidate, log in, External Onboarding User , KBA , LOD-SF-OBX-EML , Notifications , Problem

Product

SAP SuccessFactors Onboarding all versions