SAP Knowledge Base Article - Public

2958805 - Cannot add Candidate to Email Campaign - Recruiting Management

Symptom

Recruiting user unable to add a candidate to an email campaign.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

1. Go to Recruiting
2. Click Candidates tab
3. Search for candidate and view profile
4. click "+ Add" button on Email Campaigns section

Cause

Candidate did not opt-in to receive email campaigns (Marketing consent). Recruiting user will be able to confirm if a candidate accept/opt-in to receive email campaigns when “Hear more about career opportunities” on the Candidate profile is checked.

Resolution

To be able to add candidate to an email campaign, candidate must opt-in to to receive email campaigns when creating their account or within their candidate profile.

Keywords

Email campaign, Hear more about career opportunities , KBA , LOD-SF-RCM-CRM , Candidate Relationship Management , Problem

Product

SAP SuccessFactors Recruiting all versions

Attachments

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