SAP Knowledge Base Article - Public

2958743 - Unable to retrieve data from the datasource Error: [Bad Gateway] in SAP Analytics Cloud (SAC)

Symptom

The following error message occurs in SAP Analytics Cloud (SAC):

  • Unable to retrieve data from the datasource Error: [Bad Gateway]

Environment

  • SAP Analytics Cloud (Enterprise) 2020.15.5

Reproducing the Issue

  1. Create a story with 2 models, using linked dimensions
  2. Insert a table

  3. Insert a Numeric Point Chart that has linked analysis to the table created at point 2

  4. Select values in the measures column, this should update the Numeric Point Chart

  5.  Busy indicator spins for minutes and eventually returns error: Unable to retrieve data from the datasource Error: [Bad Gateway]

Cause

This issue is currently under investigation by development.

Resolution

This issue is currently under investigation by development.

See Also

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Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Connector, Live, Acquisition, Up, Set, setup, Model, BW, Connect, Story, Tenant, Import, Failed, Using, Working, SAML, SSO, sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC, sap analyst cloud, connected, failurebusy, spinning, bad gateway , KBA , LOD-ANA-DES , Model, Story Design & Visualizations , Problem

Product

SAP Analytics Cloud 1.0