SAP Knowledge Base Article - Public

2958434 - LMS API failing With Error code 500 internal server error or 503 service unavailable.

Symptom

While calling LMS ODATA API , calls are failing With Error code 500 internal server error or 503 service unavailable.

Environment

Successfactors Learning , Learning Management System

Cause

The 500 Internal Server error could be caused by an error  on the target/backend server. The HTTP status code 500 is a generic error response. It means that the server encountered an unexpected condition that prevented it from fulfilling the request.

503 Error code the most common cause of the 503 error is a breakdown in communication between the server and the website it is supporting, resulting in that website being unable to handle any information requests from a user's browser. This could have been due to scheduled server maintenance or by some unforeseen technical issue.

Resolution

500 and 503 Error codes might occur if there is any issue in server node, When customers encounter such issues , please report this issues to CS team with error timestamp along with API URL and payload used , our ops team will further investigate to identify the faulty node to fix this issue.

 

Keywords

500 internal server , Error codes , 503 service unavailable , ODATA API. , KBA , LOD-SF-LMS-ODA , Web Services OData , Problem

Product

SAP SuccessFactors Learning 1911