SAP Knowledge Base Article - Public

2958239 - Success Factors interface with WebEx no longer working for recently created classes

Symptom

When users launch the Webex link they are getting the error "The meeting could not be joined"

Environment

SAP SuccessFactors Learning

Reproducing the Issue

1.Create a item and SO with WebEx

2. Register a user having valid email address

3. From users notification email for vls registration - Click on the link to join webex session. ---->

Error : The meeting could not be joined.

Please check the reason and try again or contact your VLS administrator

Reason: InvalidMeetingKeyorPassword

Cause

While creating the Sceduled Offering , the admin can maintain the password for VLS server. If the password is maintained in the SO, the password will be appened to the "PW" parameter of the launchURL in notification email. If it is not maintened it is not appended thus the error.

Resolution

Create a new SO with the password so that the PW can be appended on the link.

See Also

https://help.webex.com/en-us/so30qz/Required-Password-Enforcement-for-Webex-Meetings-Events-and-Training-Sessions

Keywords

InvalidMeetingKeyOrPassword, Error : The meeting could not be joined. VLS, Webex error , KBA , LOD-SF-LMS-VLS , Virtual Learning System , Problem

Product

SAP SuccessFactors Learning 1911