SAP Knowledge Base Article - Public

2957819 - "Insert New Record" button not available in Mobile


The "Insert New Record" button within "Personal Information" portlet does not show in Mobile, only after accessing "change history" and going back to the previous page.


SAP SuccessFactors Mobile

Reproducing the Issue

  1. Access Mobile App
  2. Go to Profile > Click on "Me"
  3. Click on "Personal Information"
  4. Click on the "clock" sign
    "Insert New Record" is not available
  5. Click on the change history available "Mar 17, 2002"
  6. From the page that opens, go back using the arrow on the top left side
    "Insert New Record" is available


This is a known issue aknowledged by the Engineering team. The fix will be available as part of the SuccessFactors b2011 release, scheduled for the below dates:

  • Preview: October 16th
  • Production: November 20th

See Also

2521176 - SuccessFactors Releases | Deployment schedule for 2020


mobile app, insert record mobile, change history, b2011 , KBA , LOD-SF-FWK-MOB , Mobile Application , LOD-SF-EC-MOB , Employee Central Mobile , Problem


SAP SuccessFactors HXM Suite 2005