You have a workflow rule that sends an e-mail and an e-mail activity is created.Sent On field is empty in the e-mail activity created from the workflow rule.
SAP Cloud for Customer.
Reproducing the Issue
- Navigate to Activities workcenter.
- Navigate to E-mail view.
- Open Email Activity ABC(where ABC is the e-mail activity created from an existing workflow rule).
The Sent On field is empty.
The Sent On date is not filled presently when e-mail activities are created via Workflow. We have taken this up and this will be available in 2011 release.
workflow , e-mail , date , KBA , LOD-CRM-WKF , Workflow , Problem