SAP Knowledge Base Article - Public

2957361 - Validation Error: Users cannot be registered into a closed class - LMS

Symptom

When admin tries to add a user from a closed class, validation error appears.

Environment

SAP Successfactors Learning (LMS)

Reproducing the Issue

1. Close a class by going to Learning> Class> Actions> Close. Fill out the required details.

2. On the same class> registrations> Add users> Add Users.

3. Select a user then Add.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Cause

This is an expected behavior.

Closed classes indicate that you have recorded attendance and recorded completion statuses. When a class is closed, other administrators cannot register new participants by accident and learners cannot self-register.

Resolution

Since this is working as expected, you may submit an enhancement request to allow users to be added in a closed class or have an option to re-open the class.

You may reference on the KB link below on how to submit enhancement request.

2090228 - How to Submit Enhancement Requests for SAP SuccessFactors Products

WORKAROUND:

If in any case, user needs to have completion on the class, admin can record a manual completion by going to Users> System Management> Add Learning History for Multiple Courses> select class on What kind of learning do you want to add to history?> search for the class ID and search for the user to be recorded. Complete the process by adding the completion status/grade then submit.

See Also

Closing Classes

Keywords

Users cannot be registered into a closed class, closed class, validation error, closing cases, record attendance , KBA , LOD-SF-LMS-SCH , Scheduled Offerings , Problem

Product

SAP SuccessFactors Learning 2005