SAP Knowledge Base Article - Preview

2957308 - How to identify which CommunicationPanel.json file your implementation is using when loading the Communication Panel

Symptom

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  • You are running SAP Contact Center Communication Panel (CP)
  • While reviewing KBA 2949919, the changes are not helping and you would like to validate the system is targeting the correct path
  • What are the recommended steps to validate the above


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Environment

  • SAP Contact Center 7.0.14
  • SAP Contact Center 7.0.15
  • SAP Contact Center 7.0.16

Product

SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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