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2956592 - APS crashes after SIA restart - may go into failed state

Symptom

  • After restarting the Server Intelligence Agent (SIA), the Adaptive Processing Server (APS) will crash, after it crashes 5 times, it will go into a failed state, and not attempt to restart itself.
  • In the default (assert) level APS logs, the following error may be seen:
    Failed to create the temp directory. Due to the following exception: while trying to get the length of a null array loaded from local variable 'files'
    Server will exit.


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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.x (BI 4.1 / 4.2 / 4.3)
  • Adaptive Processing Server (APS)
  • Windows
  • Linux / Unix  

Product

SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Business Intelligence platform 4.3

Keywords

KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , BI-BIP-PUB , Publishing and scheduling in InfoView/BI launch pad , Problem

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